Crazy live Responsible Gaming — Play Safe, Stay Well

Entertainment is enjoyable only when it stays within control. crazy live believes that every player's gaming experience should be fun, mindful, and completely safe. The wellbeing and peace of mind of every user in Bangladesh is our highest priority.

Player Protection Set Limits Voluntary Break Mental Health

Safe Gaming Environment Set Deposit Limits Manage Your Time Play for Entertainment Prohibited for minors Support Is Always Here Self-Exclusion Feature Safe Gaming Environment Set Deposit Limits Manage Your Time Play for Entertainment Prohibited for minors Support Is Always Here Self-Exclusion Feature

Core Principles of Healthy Gaming Habits

Set a Budget

Set a fixed budget before you start gaming and never go beyond that limit. Only spend money that you can afford to lose without it affecting your daily life. Trying to chase losses with bigger bets is never a good idea. Review your gaming spending every week or month and reduce your limits if needed. Remember, gaming is a form of entertainment — not a source of income.

Respect Your Time Limits

Decide in advance how much time you will spend gaming each day and play accordingly. Playing for long stretches at a time reduces focus and increases the tendency to make poor decisions. Take regular breaks — ideally at least five to ten minutes every hour. Never let gaming interfere with your sleep, family time, or work. Keep gaming a limited, enjoyable part of a healthy routine.

Keep Your Emotions in Check

Avoid gaming when you're angry, frustrated, or under stress, as it becomes harder to make sound decisions in that state. After a loss, resist the immediate "just one more" mindset. Be cautious about placing unusually large bets in the excitement of a win. It's best not to use gaming as an escape from real-life problems. Play when you're mentally calm and refreshed — that's what makes for a truly enjoyable experience.

Protection of Minors

Crazy live strictly ensures that only individuals aged 18 or over may create an account and play on the platform. Age verification is mandatory during registration. Always keep your password private and log out to prevent any children or teenagers in your household from accessing your account. Use parental control tools to keep minors away from gaming. If you have any concerns about this, please notify our support team.

Ways to Help Yourself

Do you think gaming is having a negative impact on your life? Ask yourself the questions below and answer honestly. If most of your answers are "yes", it may be time to seek help.

1
Do you frequently spend more than your set budget and regret it afterward?
2
Do you feel restless or anxious when you try to stop gaming?
3
Are you hiding or lying to family or friends about your gaming?
4
Are you prioritizing gaming over work, studies, or family responsibilities?
5
Are you repeatedly placing bigger bets to chase losses, only to find things getting worse?

Our Protection Tools

Deposit Limit: Set your own maximum daily, weekly, or monthly deposit limit.
Session Time Limit: Set a maximum time limit for each gaming session in advance.
Cooling-Off Period: Temporarily pause your account for a set period of time.
Self-Exclusion: If you need a long-term break, request a permanent self-exclusion.

Responsible Gaming FAQ

Log in to your account and go to the "Account Settings" section to find the responsible gaming options. From there you can easily set daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately, but increasing a limit has a waiting period of 24 to 72 hours to prevent impulsive decisions. If you need assistance, contact our team and we will guide you through the entire process.

Self-exclusion is a feature that allows you to voluntarily suspend all gaming activity on your account for a set period of time. This period can range from 30 days to permanent. While self-exclusion is active, you will not be able to log in or make deposits, and no promotional emails will be sent during this period. To request self-exclusion, notify our support team by email — we will take action within 24 hours.

The main signs of gaming addiction include — an intense urge to keep playing to recover lost money, feeling restless and irritable without gaming, hiding gaming from family and friends, and continuing to play despite financial difficulties. Inability to concentrate on work or studies, disrupted sleep, and neglecting daily responsibilities are also important warning signs. If you notice these symptoms, seek expert advice immediately and notify our support team.

If you are concerned about a family member's gaming behavior, please contact our support team. Third-party self-exclusion requests may be processed in certain circumstances, particularly where the family member is themselves seeking help. Using parental control software on your device, blocking gaming sites at the browser level, and setting limits on payment methods can also be effective steps. Building an aware household is an important part of responsible gaming.

Need help? We're here for you

Our team is always ready to assist with any questions or support related to responsible gaming.

Email: [email protected]

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